Frequently Asked Questions (FAQ)

1. What type of products does SahaRa EsseNce sell?

SahaRa EsseNce specializes in selling high-quality natural products , such as pure argan oil , natural honey, and other products inspired by natural and artisanal traditions.

2. Are the products 100% natural?

Yes. Our products are carefully selected to guarantee natural origin, quality, and purity , without unnecessary additives. Every product meets our quality standards.

3. How can I place an order?

You can place your order directly through our website. Simply select the product, add it to your cart, and complete the checkout process by following the steps provided.

4. What payment methods do you accept?

We accept secure payment methods available on our sales platform. The options will be clearly displayed during the checkout process.

5. How long does it take to process my order?

Orders are generally processed within 1 to 3 business days after payment confirmation.

6. How long does shipping take?

Delivery time depends on the destination:

  • Domestic shipping: between 2 and 5 business days

  • International shipping: between 5 and 15 business days

The deadlines are estimates and may vary due to external causes.

7. Can I track my order?

When available, you will receive tracking information once your order has been shipped.

8. What do I do if I receive a damaged or incorrect product?

You must notify us within 48 hours of receiving the order via the “Contact Us” page, including photographs of the product for evaluation.

9. Can I return a product?

Yes, provided it meets the conditions outlined in our Returns and Refunds Policy . Some products, for hygiene and safety reasons, are not eligible for return if they have been opened.

10. When will I receive my refund?

Once the returned product has been approved and received, the refund will be processed within 7 to 10 business days , using the same original payment method.

11. How can I contact SahaRa EsseNce?

You can contact us through the "Contact Us" page available on our website. Our customer service team will respond as soon as possible.

12. Is my personal data information protected?

Yes. We process personal data in accordance with our Privacy Policy , applying security measures to protect our customers' information.